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Improve claim experience and accelerate driver support

Get notified with key insights when a driver is involved in a collision. Simplify the decision-making process to send emergency services or roadside assistance.

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How do we identify crashes?

Our crash detection service relies on data collected by the smartphone's sensors such as the accelerometer, the gyrometer and the GPS sensor. The feature is designed to help insurers make the right decisions at moments of truth.

How does crash detection work?
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What happens when a crash is detected?

On-device crash detection

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Backend validation

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Crash data transmission

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Take action

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On-device crash detection

The policyholders download on their smartphone a mobile app that integrates the DriveKit SDK. The SDK continuously analyzes the data collected by the phone's sensors when a trip is detected. In the event of a collision, the DriveKit SDK sends to our platform a dataset for analysis. 

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Backend validation

The DriveQuant platform performs an analysis using signal processing of the raw data to assess whether the suspected collision is a real car accident. After this initial assessment, the driving data is analysed by a machine learning algorithm trained to identify accidents through similarity with confirmed accident database. 

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Crash data transmission

Crash data including date, location, speed and g-force, is instantly transmitted to the insurer’s platform via an API.

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Take action

With the crash data in hand, the insurer can take the right decision: contact the policyholder, dispatch of emergency services or roadside assistance vehicle

Benefits of smartphone-based crash detection

Reliable

Universality

Protect all your policyholders, even those who don't own a state-of-the-art vehicle or a top-of-the-range smartphone.

Faster claims

Customer loyalty

Offer a value-added service and improve customer loyalty by incorporating an assistance solution into your mobile app.

Claims management

Reduce time to decision making

Choose the right assistance solution (roadside assistance or emergency services) for your drivers with crash data (speed, g-force and location). 

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Accelerate the claims process

Initiate quickly a claim based on telematics data.

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Simplify processing

Integrate data into your decision-making process to enhance and facilitate claims management.

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Fraud identification

Build a strong road accident database to improve your fraud detection methods. 

Frequently Asked Questions

Make an informed decision

Is crash detection supported by all smartphones?

Our service can be installed on all Android phones that support at least Android 8 and all iPhones that support iOS 12.

Does crash detection work everywhere?

There are no geographical limitations. The only requirement is that the area must be covered by a GPS signal. In fact, measuring GPS speed is essential to capture a vehicle's displacement and to analyze its behavior during and after an accident.

Does the smartphone need to be connected to a mobile network?

Mobile network and mobile data are essential to guarantee the immediate analysis of the data on our platform as well as the transmission of the information to an assistance platform who can dispatch emergency services. If the phone is not connected to mobile data, the accident data will be retained and transmitted automatically as soon as the phone is reconnected.

When is crash detection active?

Crash detection is active continuously while a trip is being recorded. Trip recording is automatically triggered by the DriveKit SDK, which can detect a vehicle's displacement even when the application is running in the background.

Does it drain the phone battery?

Energy consumption is marginal. The application doesn’t drain the phone's battery except when the policyholder is driving. In that case, power consumption is mainly due to the use of the GPS sensor. The on-device accident detection strategy doesn’t increase the battery consumption.

What are the data collected?

To detect and confirm an accident, the data recorded and transmitted to the analysis platform are as follows: 40 seconds of GPS data (sampled at 1 Hz) and 15 seconds of acceleration data (sampled at 100 Hz) centered on the instant of collision.

How are data transmitted?

The data is transmitted via an API to your assistance or claims management platform.

How long does it take to confirm an accident?

Collision detection on the phone is instantaneous. It then takes 20 seconds to record the post-collision data before sending it to the analysis platform. Processing on the platform takes less than a second. As soon as the crash is confirmed, the info is sent to the insurer's platform. Overall, it takes less than 30 seconds from the time of collision to get crash data on your platform.

Is it possible to adapt the crash detection according to the use case?

We have integrated a supervisor that can reject collisions based on speed and force at the moment of impact. These values can be finetuned according to your needs.

Is crash detection reliable at very low speeds?

The lower the speed, the less energy is transmitted to the phone's accelerometer. Accident detection is therefore less effective at low speeds (under 10 km/h). This limitation is not critical for assistance purposes, since the collision is not very severe and generally does not involve physical injury.

Can an alert be generated if the driver drops his phone?

No, data processing algorithms can differentiate between a dropped phone and a shock caused by an accident.

How can I avoid sending emergency calls in the event of a false positive?

If an accident is confirmed on our platform, the information is sent back to the SDK installed in the policyholder's mobile application. This signal triggers the smartphone to share the vehicle's location. This is a way to find out whether the driver is continuing his trip after the accident. If so, there's no need to call the emergency services.

Is it possible to check that the driver is all right?

Yes, when an accident is confirmed on our platform, the information is returned to the SDK installed in the policyholder's mobile application. This signal can trigger a notification to ask the driver if he needs assistance. If he doesn't respond after 60 seconds, it's probably time to call for help.

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DriveQuant, a French insurtech company active in more than 10 countries worldwide, specializes in providing smartphone-based telematics solutions to make roads safer and reduce the environmental footprint of mobility.
DriveQuant is SCOR's strategic partner to help insurers develop and launch connected car programs.

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